School Support Executive – Customer Service - those who can School Support Executive – Customer Service - those who can
Jobs
South East
Working from the Leatherhead Office, with option for Hybrid working after training, subject to the manager’s discretion.
Competitive
Contract - Full Time/Permanent

School Support Executive – Customer Service

Added 24th June, 2026

At Jigsaw Education Group we believe that all children deserve to grow up happy and healthy, with the life skills to understand themselves and the world around them and be prepared for the opportunities and challenges of adult life.

We do that by supporting schools with the holistic development of their students, by providing comprehensive PSHE and RE programmes for schools along with expert training and support, so that teachers are prepared and confident to deliver these difficult to teach topics. We are already the market
leader, with nearly 10,000 schools trusting Jigsaw programmes, and a growth strategy to reach even more schools, teachers and children.

As a School Support Specialist, you will be the first point of contact for our schools, providing exceptional support and assistance. This will ultimately play a crucial role in driving customer retention and revenue growth. You will work collaboratively with our Partnership Managers, Renewals Team, Regional Advisors, and Programme Leads to maximise customer satisfaction and loyalty.

We offer award winning support and outstanding service to our schools based in the UK and internationally. Training and on-going coaching are provided, and experience of teaching Jigsaw programmes is desirable, but not essential. You will be joining an experienced team who are passionate about communicating and proactively building relationships with schools and multi-academy trusts both over the phone and by email.

DUTIES & RESPONSIBILITIES

  • Respond accurately to enquiries from schools via email and phone in a timely manner.
  • Communicate with schools and multi-academy trusts to understand their needs, address concerns, and provide solutions.
  • Demonstrate a thorough understanding of Jigsaw programmes through training and how they can positively impact the lives of children.
  • Maintain accurate records of customer interactions in the CRM system.
  • Work in alignment with our Partnership Managers and Regional Advisors.
  • Dedicated to achieving an outstanding level of service.
  • Collaborate with other departments to ensure customer satisfaction and continuous improvement of our products and services.

KEY RESULTS/OBJECTIVES

  • Build relationships with, and support schools, taking responsibility for ensuring customer satisfaction.
  • On occasion, visit our Flagship schools and take part in Roadshows and events.
  • Liaise with schools that are not actively using the Jigsaw programmes to address any problems and provide solutions.
  • Identify upsell and cross-sell opportunities.

EDUCATION & EXPERIENCE

  • Teaching experience with a good knowledge and understanding of how PSHE and RE are taught in schools.
  • Prior experience teaching the Jigsaw programmes is desirable.
  • Minimum Maths and English GCSE.

KNOWLEDGE & EXPERIENCE

  • Strong communication and interpersonal skills.
  • Excellent written and oral skills.
  • Excellent problem-solving and negotiation abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.

SKILLS & ATTRIBUTES

  • Passionate about primary education especially Religious Education and PSHE and how these can empower children.
  • Personal philosophy on education aligns to the Jigsaw Education Group philosophy.
  • An understanding of how mindfulness contributes to positive mental health and spiritual development.
  • Organisational, problem-solving and negotiation skills.
  • Effective time-management, self-motivated and pro-active.
  • Writing, presentation and relationship-building skills.
  • Keen to keep learning.

BENEFITS

  • 25 days holiday (plus bank holidays) pro rata + extra day for birthday.
  • 3% employer pension contribution.
  • Working from the Leatherhead Office, with option for Hybrid working after training, subject to the manager’s discretion.
  • 2 Company Away Days a year.
  • Fresh fruit delivered weekly.
  • Join a dynamic, friendly team.

To Apply –

Please send your CV and a short cover letter outlining why you are interested in the role and how your skills and experience meet the requirements to alistair.feest@jigsaweducationgroup.com